In December 2013 we were proud to be awarded with the Silver Award for best small South East Estate Agency, at the prestigious ESTATE AGENCY OF THE YEAR AWARDS. This was followed, in June 2014, with another Silver Award, in the same South East category, at the TIMES AND SUNDAY TIMES LETTINGS AGENCY OF THE YEAR AWARDS.
Judge’s comments in June 2014 Times and Sunday Times Lettings Agency of the year Awards
“The standards of customer care are non-negotiable and are clearly communicated to the team who understand what’s expected and why, through every element of business activity”
View the full 2014 Lettings Awards judge’s report here; http://estateagencyevents.com/ the 2-move report is on page 20.
For more information on any of the services provided by 2-move Lettings, please do not hesitate to contact your local office. We have dedicated lettings staff who would be pleased to assist you with any enquiry or to arrange a free assessment of your portfolio.
To illustrate this, to follow are a selection of testimonials we have received.
"I wanted to take this opportunity to express my thanks to you your company and colleagues for helping both myself and my husband let out our flat at Secretan Road. My thanks especially goes to Vicky at your Strood office, she has been fantastic from start to finish in this whole process. I popped into your Strood branch after work (I work at Barclays round the corner) around 4 weeks ago late on a Friday about 6pm on the off chance after a gruelling day to be welcomed straight away by Vicky's smiling face who immediately made me feel at ease - basically I was asking how to let out our flat and she was very knowledgeable and answered all my questions simply and clearly - I was most surprised when she said she could view our flat on the Sunday, such quick service and on a Sunday too! She was prompt and most helpful when she came over on Sunday and once again put us at ease as I was concerned that our flat needed a lot of work doing to it before it was fit to let. From then on Vicky was so good at marketing our flat and very adaptable in accommodating viewings with potential tenants despite our flat not being fully renovated for rental - she constantly kept me informed of the progress and found a very nice tenant within 2 weeks who signed up 30th Sept. Because I only work round the corner I was forever popping in either in my lunch break or after work with questions on progress etc and she always straight away dropped what she was doing and helped me out above and beyond her job role. I was so impressed that in Vicky’s absence the rest of the team knew exactly what was happening and at what point our flat was at, fantastic team work in my eyes – they were especially good tying up the loose ends on the day of the tenancy agreement being signed and despite other phone calls in the office asking for her she dealt with me once again at a drop of a hat! Working with the public myself in a demanding financial role for the past 29 years I can appreciate how demanding and stressful it can be and also I appreciate and notice good customer service....you have that in massive bundles with Vicky and please could you thank the team for me in heaps!! Thank you for taking the time to read my long email" Sally and Dave George - October 2014
"Dear Lisa, I write to thank you for all your excellent support and advice in letting our property. You have been very efficient in dealing with the matters as they arose and have shown excellent customer care. I believe your professionalism and interpersonal skills won this letting out of the hands of several other agents. I was very impressed the way you handled the situation. I believe, you are a great asset to the company 2-move. I am copying this email to your line manager, to convey my comments. It has been a pleasure working with you, and hope you will carry on providing this kind of support in future" Lettings and Management -Mr Dhillon - June 2014
"Thanks for re sending the e-mail, showing the electrical work/invoice. Great that you did this immediately for us. It was very much appreciated" Lettings and Managements - Mrs Hutchings
"I have been a tenant for around 18 months now and have always found the team at the Gravesend branch very easy to approach and ask questions whilst at the same time maintaining a very professional standard. All of my questions are dealt with promptly and clearly. I have spent the last 7 years training company staff members how to deliver excellent customer service. It is very nice to receive some once in a while. The team do just that. Thank you for all of your help" Lettings and Management - Miss Carly-Ann Vince
"I would like to say a big thank you for all your help and the professional manner in which you have dealt with this enquiry. From the day I contacted you up to the present day, you were able to answer all my questions and expedite the enquiry to a successful conclusion have had dealings with one or two other Management Companies in the past where I have to chase them for results, yours not being the case. No doubt you are a valuable asset to the company and it’s been a pleasure working with you" Lettings and Management - Kent County Council Community Warden, Swanscombe
We will take care in the preparation of your property particulars from content, to photography, floor plans and its online presentation. We know how important this part of the process is to clients and we will work to ensure that all your expectations are exceeded.
For your peace of mind
Members of professional bodies and associations
An independent redress body that handles landlord or tenant disputes for agents that are members of the scheme. Member agents must follow the TPO Code of Practice for Letting Agents, as well as the Property Ombudsman Code of Practice.
The Tenancy Deposit Scheme (TDS)
An insurance-backed tenancy deposit protection scheme authorised by the government. TDS has two main roles, to protect deposits and help resolve disputes about deposits. Tenancy deposit protection applies to all deposits for assured short hold tenancies that started in England or Wales on or after 6 April 2007. By law, a landlord or agent who receives a deposit for such a tenancy must protect the deposit.
This mark denotes firms that protect landlord's and tenant's money through client money protection schemes.
Before making the decision in regards to which agent you wish to entrust with the marketing of your property, consider who you feel comfortable working with as the relationship between client and agent is vital. Make sure that all agents you may be considering detail their terms and conditions clearly and that any hidden extras are made clear.
We maintain a straightforward approach to the process with no hidden charges for advertising, accompanied viewings, internet coverage or the preparation of details.
We will simply charge a fair fee for the services that we provide.
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